Refund
Policy.

Overview

MindBacklog ("we," "our," or "us") operates a subscription-based product management platform. This Refund Policy outlines the terms under which payments are handled, including our no-refund stance, the free trial period, and your right to cancel at any time.

By subscribing to any MindBacklog plan, you agree to the terms described in this policy.

14-Day Free Trial

Every MindBacklog subscription plan includes a 14-day free trial. During the trial period, you have full access to the features included in your selected plan — giving you time to evaluate whether MindBacklog is the right fit for your team.

• → Trial begins when you subscribe to any paid plan
• → Full plan features are available during the trial period
• → No credit card charge until the trial ends
• → Cancel anytime during the trial at no cost

14-Day Refund Window

If you are not satisfied with MindBacklog after subscribing, you have 14 days from the date of your initial purchase to request a full refund. This right applies to your first subscription payment only.

To request a refund within the 14-day window:

• → Contact Paddle (our payment processor) at paddle.net
• → Or email us at billing@mindbacklog.com with your account details

Refunds will be processed using the same payment method used for the original transaction. You will not incur any fees as a result of the refund.

After the 14-Day Refund Window

We provide both a 14-day free trial and a 14-day refund window specifically so you can evaluate the platform thoroughly before committing. We encourage you to take full advantage of both periods.

This no-refund policy (after the 14-day window) applies to:

• → Monthly subscription payments
• → Annual subscription payments
• → Plan upgrades and seat additions
• → Renewal payments (automatic or manual)
• → Unused subscription periods

All refund requests are processed by Paddle, our Merchant of Record, and are subject to Paddle's Consumer Terms.

Cancellation

You are free to cancel your subscription at any time before your next renewal date or payment date. Cancellation ensures you will not be charged for the next billing cycle.

• → How to cancel: Go to Settings → Billing → Change Plan in your MindBacklog dashboard and cancel your subscription
• → When it takes effect: Your cancellation takes effect at the end of your current billing period. You retain access to all plan features until your subscription period expires
• → No partial refunds: If you cancel mid-cycle after the 14-day refund window, you will not receive a refund for the remaining days in your billing period, but you will continue to have access until the end of that period
• → Data retention: After cancellation, your workspace data is retained for 30 days. After that, it is permanently deleted. See our Privacy Policy for details

Founding Member Discount

Founding Members receive a 50% lifetime discount that remains active for as long as the subscription is maintained. Please note:

• → If you cancel your subscription, the founding member discount is permanently forfeited
• → Re-subscribing after cancellation will be at the standard (non-discounted) rate
• → The discount applies only to continuous, uninterrupted subscriptions

Merchant of Record

All payments for MindBacklog are processed by Paddle.com (Paddle.com Market Ltd / Paddle.com Inc), which acts as the Merchant of Record for all transactions.

Paddle handles:

• → Payment processing and invoicing
• → Sales tax calculation and remittance
• → Refund processing and decisions
• → Consumer protection compliance

All purchases are subject to Paddle's Consumer Terms and Conditions. In the event of any conflict between this policy and Paddle's terms, Paddle's terms shall prevail.

Contact Us

If you have questions about this Refund Policy, your subscription, or billing, you can reach us at: