Legal
Effective Date: April 1, 2026 · Last Updated: March 27, 2026
Aureliq Inc., doing business as MindBacklog ("we," "our," or "us"), operates a subscription-based product intelligence platform. This Refund Policy outlines the terms under which payments are handled, including our no-refund stance, the free trial period, and your right to cancel at any time.
By subscribing to any MindBacklog plan, you agree to the terms described in this policy.
Every MindBacklog subscription plan includes a 14-day free trial. During the trial period, you have full access to the features included in your selected plan — giving you time to evaluate whether MindBacklog is the right fit for your team.
No payment is charged during the trial. If you decide MindBacklog isn't right for you, simply cancel before the trial ends and you won't be billed.
You may request a full refund within 14 days of your initial subscription purchase — no questions asked.
If you are not satisfied with MindBacklog after subscribing, you have 14 days from the date of your initial purchase to request a full refund. This right applies to your first subscription payment only.
To request a refund within the 14-day window:
Refunds will be processed using the same payment method used for the original transaction. You will not incur any fees as a result of the refund.
After the 14-day refund window, all subscription payments are final and non-refundable.
We provide both a 14-day free trial and a 14-day refund window specifically so you can evaluate the platform thoroughly before committing. We encourage you to take full advantage of both periods.
This no-refund policy (after the 14-day window) applies to:
All refund requests are processed by Stripe, our Merchant of Record (via Stripe Managed Payments), and are subject to Stripe's End-User Terms of Service.
Credit-related non-refundable items: No refunds or credits are issued for used or expired AI credits, signal credits, or any credit allocation that was consumed during your billing cycle. Changes to credit allocations between billing cycles, temporary pausing of AI features due to credit exhaustion, or adjustments to the number of credits included in your plan are not grounds for a refund. Credit allocations are a component of your subscription and are subject to the AI Credit Allocation Changes clause in our Terms of Service.
You are free to cancel your subscription at any time before your next renewal date or payment date. Cancellation ensures you will not be charged for the next billing cycle.
All payments for MindBacklog are processed by Stripe (Stripe Payments Company and its affiliates) via Stripe Managed Payments, which acts as the Merchant of Record for all transactions.
Stripe handles:
All purchases are subject to Stripe's End-User Terms of Service. In the event of any conflict between this policy and Stripe's terms, Stripe's terms shall prevail.
If you have questions about this Refund Policy, your subscription, or billing, you can reach us at:
Aureliq Inc.
doing business as MindBacklog
Billing inquiries: [email protected]
General contact: [email protected]
Stripe support: support.stripe.com